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FAQ

Q. How to leave the review?


1. You can leave the  tour review on next day after tour has finished.

2. Go to My page in K2our app or website.

3. Select  "Reviews" on left side column.

4. Click  "Leave a Review" on the tour you selected.

5. Write a good review for us.

Q. Can I bring my friend to join the tour on site?

Yes,

You can only if there is an empty seat available for the tour. Please inquire within K2our office or tour staff before the tour day.

The payment has to be cash to the tour staff on site.


Q. I didn't receive confirmation e-mail. What should I do?

Go to My page then check my bookings. Then you will find your booking and see the voucher.


If you have any concerns about the tour confirmation, please contact K2our via Whatsapp, Viber, Line, Weechat and  Kakaotalk of this number +82-10-7686-2046.

 

Q. Can I bring my luggage or stroller?

It depends on the type of tour and the vehicle.


You should ask your tour staff in advance. The tour staff will tell you whether it is okay or not.

Q. How can I contact K2our office?

We operate e-mail and 4 kinds of messengers as customer service for guest's convenience. 


Office hour for Customer Service

08:00 ~ 18:00 KST(Korea Standard Time)


E-mail address

k2our4u@gmail.com


Messenger type and number

Whatsapp, Viber, Line and  Kakaotalk of this number +82-10-7686-2046.

You can simply scan QR code of each messenger to contact us.




Whatsapp 



Viber



Line

(Open Line app first and use scan function in the search window)



Kakaotalk

(Open Kakaotalk app first and use scan function in the search window)





Please contact when you have an inquiry.

Thank you


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