Confirmation

In order to confirm the booking, e-mail which contains voucher will be sent to you shortly after payment approved.
You can also check the booking status in My Page - My booking.

Please go to My Page - My booking and check the voucher and add participant info.
Only leading guest info will be required for general tour.
* However, we need all members’ information for the special tour like DMZ and Cruise. So kindly fill in the form in My Page - My booking.

Then the tour staff will contact you a day before the tour date via K2OUR app chatting or any other messenger if you don't have K2our app.

Please show up at the meeting location on meeting time for check-in.
The tour vehicle will depart sharply on departure time. Departure time is +10 min after meet up time.

Cancellation policy

Cancellation policy upon customer request is as follows.
The standard time is 9 am.

1. 72 hours before the tour day : 100% refund
2. 48 hours before the tour day : 50% refund
3. 24 hours before the tour day: No refund

Reschedule can be possible before the tour starts and reschedule fee is 50% of total price.

For inquiries about refunds or reschedules, please contact customer service(WhatsApp, Viber, Line, Wechat or Kakaotalk of +82-10-7686-2046) or e-mail(k2our4u@gmail.com)

Qualification for freetour

Age under 3 years (36 months) is eligible for free tour. However, a seat for a child might not be provided. Age under 12 years is eligible for price for the kid.

Please provide the passport or valid official document to prove. Otherwise, it will be invalid,

Group Size & Tour Vehicle

Depending on the number of passenger, vehicle type might be changed such as a sedan, van or bus.

Change to Private Tour

Private only

Please show your confirmation e-mail to the K2our tour staff at check-in on meeting location.